No one loves customer feedback more than AY so when the opportunity arose to stop in and chat with Allen Carrick of Hydraulics Unlimited, of course we jumped at it!
Hydraulics Unlimited has been a loyal customer since 2010 and we were not only curious how they genuinely feel about our seals & service but we were also enthusiastic to see our seals in action and get a thorough understanding of what we can do to better support their needs.
Allen was a good sport about answering our standard customer service and quality questions and affably showed us around the hydraulic repair shop; showcasing some of the more interesting repair requests.
The demand for a fast turnover of hydraulic repairs places the importance of receiving assorted sealing components promptly in the high-priority category. Often, their repairs are assured a two day turnaround so Allen needs to receive his order within that small window to ensure his customers’ satisfaction. AY Seal & Packing understands this is crucial to their productivity and takes measures to safeguard the accuracy and expedition of all of the Hydraulics Unlimited orders.
“Why did I switch from Hercules to AY?
Pricing, reliability & service!”
We have always prided ourselves on our knowledgeable and friendly, (and never automated), customer service and that resonated in Allen’s responses to our service questions. On the occasion that a component is not available, our staff quickly assesses a customer’s sealing needs to offer a suitable alternative part and that is something many customers, including Allen, appreciate when calling AY.
We are always striving to improve convenience and utility for our customers so we
asked Allen if there is a component, not readily available, that would help to consolidate his seal orders. His request was that we carry self-aligning bushings & bearings. Our sales manager, Bruce MacIntyre, is currently researching the most efficient options for distributing these items so that Hydraulics Unlimited and other hydraulic cylinder repair shops can also benefit from the accessibility.
When our customers speak, we listen!
It’s a fundamental quality that AY has practiced for over 40 years!
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